Optical Assistant Receptionist

Situated in the heart of Wiltshire, Salisbury is a historic and vibrant cathedral city, renowned for its stunning architecture and close proximity to the world-famous Stonehenge. With excellent transport links to London and the South West, Salisbury offers the perfect blend of city living and countryside charm. Enjoy a fantastic work-life balance with access to cultural landmarks, beautiful parks, and a thriving local community.

As an Optical Assistant Receptionist, you will have an essential part in the customer journey at Silverthorne's Opticians. 

• Enjoy your birthday as a paid day off to celebrate!
• Keep your weekends free with no weekend shifts.
• Stay ahead in your career with free, regular CPD courses to enhance your skills.
• Access Simply Health for cashback on healthcare purchases, supporting your well-being.
• Save on everyday expenses with exclusive retail discounts.
• Take advantage of our Cycle to Work scheme to stay active and eco-friendly.

We are looking for a part-time Optical Assistant Receptionist to join us in delivering outstanding patient care for 2,5-3 days a week. 
Working hours are 8:30-5 and no weekends. 

Why Silverthornes Opticians?

• Independent Practice: We pride ourselves on delivering a truly personalised service to our patients. As an independent practice, we have the freedom to focus on what matters most – the health and wellbeing of our patients.
• Loyal Patient Base: You’ll have the opportunity to care for a long-standing, loyal patient database that appreciates quality care and attention.
• Supportive Team: You will be working alongside an experienced and dedicated team of professionals who are committed to both patient care and supporting each other.
• Partnership Opportunities: We believe in investing in the future of our practice. For the right candidate, there may be partnership opportunities available.
• Professional Development: Your professional fees will be fully covered, and we support continuous learning and development.
• Welcome/Relocation Bonus: If you're moving to join us, we offer a welcome or relocation bonus to help make your transition smoother.

Your role

• Front Desk Management: Greeting patients, handling inquiries (in-person and over the phone), and scheduling appointments.
• Patient Records: Managing patient files, updating contact and medical information, and ensuring the database is current.
• Appointment Scheduling: Coordinating appointment times, managing cancellations or rescheduling, and sending reminders.
• Billing and Payments: Processing payments, handling insurance queries, and assisting with invoicing.
• Assisting the Optometrist: Pre-testing patients, helping with frame selection, adjusting and repairing glasses, and maintaining the dispensary.
• Product Sales: Recommending and selling optical products like lenses, frames, and accessories.
• Customer Service: Addressing patient concerns, ensuring a smooth customer experience, and providing follow-up care or product advice.
• Maintaining Cleanliness: Ensuring the reception area and consultation rooms are clean and organized.

Our local community is part of our identity, and we regularly see the benefits our work has when we’re out in the area too.

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Click apply below and we will ensure you are contacted as soon as possible by one of our team.