IT Engineer

Joining Hakim Group means becoming part of a close-knit family of independent Optical practices across the UK and Ireland.

A career where empowerment, innovation, and unwavering support create a truly fulfilling experience. A career that’s not just fulfilling but a bit like joining an exclusive club of the happiest eye-care professionals.

As an IT Engineer, you will work alongside our team members and business leaders being responsible for the efficient completion of tasks, resolution of incidents and issues as assigned within our service desk, or as required by the business, as related to our IT systems and infrastructure.

• Exciting calendar of events, fostering a vibrant work culture.
• Employee health plan to prioritise your well-being.
• Access to our financial flexibility fund, providing additional support when needed.
• Rewards portal with exclusive benefits and offers.
• Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.

The purpose of the role is to provide IT support to Hakim Group system users. Taking ownership of matters to provide operational IT support, implementation, development, improvement and maintenance of IT infrastructure, applications, and services.

KEY RESPONSIBILITIES

• Provide an initial point of contact for IT related queries, issues and incidents.
• Manage issues and requests logged via the Service Desk system, providing a first-time resolution where possible.
• Ensure all Service Desk tickets are proactively managed and regularly updated in accordance with SLAs.
• Deliver effective support to business users, investigating and resolving incidents and requests on a wide range of technical issues and problems. Assess, evaluate, and implement the most appropriate solution and course of action for users in accordance with SLAs.
• Ensure the smooth operation of the IT department, its functions, and systems by engaging constructively with colleagues, operating in an efficient and effective manner, following procedures and policies and highlighting areas of concern as they might arise.
• Liaise with third party partners, suppliers and other parties when required.
• Maintain the security, integrity and performance of our systems through regular, proactive monitoring and housekeeping. Keep colleagues informed regarding any issues which arise, take remedial action where necessary, using available tools where applicable.

SKILLS, KNOWLEDGE & EXPERIENCE

• Ability to work using own initiative as well as being an excellent team player who can work flexibly to meet business requirements.
• User focused with excellent written and verbal communication skills, able to interact at all levels within the business.
• Experience working with a service desk / ticketing system, logging tickets, resolving issues, posting solutions.
• Driven to resolve problems in an effective manner
• Ability to convey technical terms in language that end-users can easily understand.
• Able to assist with delivery of training in relation to IT solutions, inc. preparation of training materials & guides.
• Experience administering Microsoft server roles and functions including Active Directory, DNS, DHCP, Group Policy.
• Demonstrable expertise administering and supporting Microsoft 365 solutions, including Teams, SharePoint, Exchange Online and licensing.
• Demonstrable expertise installing, configuring and supporting Microsoft Windows Professional desktop operating systems (particularly Windows 10 and Windows 11).
• Understanding of Microsoft Azure, including Active Directory, storage, virtualisation, etc.

Click apply below and we will ensure you are contacted as soon as possible by one of our team.