Lead Optical Assistant

This position goes beyond traditional front-of-house duties. We are looking for a confident leader who will take ownership of the day-to-day management of the practice, lead service development initiatives, and act as a vital link between patients, clinical staff, and management. You will be instrumental in enhancing the patient experience, optimising operational efficiency, and contributing to the growth and reputation of our practice.

• Your birthday off work
• No Sunday or bank holiday working
• Free & regular CPD courses
• Access to Simply Health (claim cashback on healthcare purchases)
• Retail discounts
• Cycle to work scheme 

Batty and Dexter Opticians, an award-winning independent practice, is seeking a highly experienced and proactive Senior Optical Assistant to join our close-knit team and play a key role in driving excellence in patient care and practice operations.

Key Responsibilities:

• Provide senior leadership within the front-of-house team, ensuring the smooth and efficient running of clinics
• Take ownership of improving workflows, patient journey touchpoints, and overall service delivery
• Offer expert, tailored advice to patients on frame and lens options, utilising your extensive product knowledge
• Lead the training, mentoring, and development of junior staff members, fostering a culture of continuous improvement
• Manage key operational tasks such as appointment scheduling, inventory control, and compliance with data protection policies
• Act as a point of escalation for patient queries and concerns, ensuring prompt and professional resolution
• Champion the practice’s values by maintaining the highest standards of patient care and professionalism
• Build and nurture strong community relationships, acting as a respected ambassador for Batty and Dexter Opticians

Candidate Profile:

• Significant prior experience as an Optical Assistant, ideally with some supervisory or leadership exposure
• A confident communicator with a warm, professional manner and excellent interpersonal skills
• Proactive and strategic thinker with a demonstrated ability to improve processes and drive service excellence
• Strong organisational skills and attention to detail, capable of managing multiple responsibilities effectively
• A collaborative team player.
• Flexibility to work Saturdays is essential

Why Join Us?

• Join a dedicated and highly respected independent practice with a close-knit team of 5 professionals
• Enjoy genuine autonomy and the opportunity to contribute meaningfully to the future development of the practice
• Be part of a practice that values your expertise and invests in your professional growth

If you are ready to take the next step in your optical career and want to make a real impact within a forward-thinking, award-winning practice, we would love to hear from you.