Dispensing Optician Practice Manager

Dispensing Optician Practice Manager Vacancy - Ladybrook Opticians

Are you an ambitious and commercially-minded leader ready to take the reins and implement a modern optometric strategy? Do you thrive in a boutique environment where exceptional patient care is paramount and you have the autonomy to shape a practice from the ground up?

Ladybrook Opticians is seeking a dynamic and proactive Dispensing Optician Practice Manager to work 3 or 4 days a week. We can be flexible on hours. You ideally will be a registered Dispensing Optician, but we also will consider a non qualified applicant. This is a pivotal role for an implementer – someone who can take our ambitious plans and translate them into daily operational excellence and tangible growth.

At Ladybrook Opticians, we believe in a genuinely personal experience, built on our core philosophies of time, honesty, warmth, and advanced solutions. We are a small, boutique-style practice with significant aspirations – to become the leading dry eye, myopia management, and fashionable frame centre in Bramhall and beyond. Our commitment to integrity, innovation, and independence drives everything we do. As part of the ambitious Hakim Group (500+ practices), we benefit from unparalleled support and a network of excellence, while retaining our unique independent spirit and flexibility.

• Significant Impact & Autonomy: This is a truly entrepreneurial role where you can make a real and tangible impact, build systems, and help shape the future of Ladybrook Opticians. You'll have the flexibility to make the practice run how you like it.
• Professional Growth: Access to excellent managerial and leadership courses through the Hakim Group and external providers.
• Strong Support Network: You will be supported by Ashley, the extensive resources of the Hakim Group (including HR and product selection support), and mentorship from Helen, the experienced Practice Manager at our co-owned Orrell Opticians in Ellesmere Port.
• Competitive Package & Hours:
• Salary for a Dispensing Optician Practice Manager will be competitive and commensurate with experience.
• Practice bonus scheme tied to performance.
• You will be required to work alternate Saturdays & one late Wednesday until 7pm per week.
• You will be entitled to 30 minutes for lunch which will be unpaid.
• Professional fees covered (if applicable).
• 28 days holiday (pro-rata), inclusive of Bank and Public holidays, plus an extra day off for your Birthday.
• Free eyewear for staff and discounted eyewear for friends & family.
• Pension contributions and Auto-Enrolment to our pension scheme.
• Access to our innovative package of benefits, the Hakim Group ‘Gift Box’.
• Access to Simply Health.
• The company operates a Statutory Sick Pay Scheme.
• Free parking.
• Exciting Future: Be a pivotal part of a growing practice with clear, ambitious plans to become a regional leader in specialist eye care and fashion eyewear.

Your Mission: The Implementer of Our Vision

The primary mission of this role is to drive growth by implementing the owner's (Ashley Jardine) vision for the practice. While Ashley is the visionary, you will be the implementer of our strategic plans, steering Ladybrook Opticians towards its ambitious future. You will have significant latitude and flexibility to shape how our independent practice is run, supported by both Ashley and the robust backbone of the Hakim Group. You will have direct phone access to an amazing Practice Buddy (think area manager), HR, Payroll and Marketing professionals, to name a few.

Key Responsibilities:

• Team Leadership & Development:
• Lead, motivate, and manage a small team of  4, ensuring a positive and professional atmosphere.
• Handle staff rotas via Rotacloud, ongoing team training, and performance reviews.
• Foster a culture of excellence and continuous improvement within the team.
• Operational Excellence:
• Hands-on management of the practice diary to ensure efficient and effective booking for all services, including enhanced eye tests and specialist clinics.
• Oversee daily operational flow, maintaining a calm and highly organised environment.
• Manage daily figures, cashing up, and financial reporting via WorkDay & Optix BI.
• Commercial & Strategic Implementation:
• Actively drive growth by analysing business performance and helping the practice reach its goals.
• Lead the implementation and ongoing management of new systems, including the new Eyeplan membership scheme.
• Play a significant role in frame selection and stock management, contributing to our boutique eyewear offering.
• Patient Experience Champion:
• Be the welcoming and professional face of the practice, ensuring every patient receives our "genuinely personal experience."
• Proactively manage patient queries, feedback, and any complaints with empathy and efficiency.

Who We're Looking For:

• Experienced Leader: We are looking for an exceptional manager, who has previously worked in the Optical industry. 
• Dispensing Optician qualified ideally, however we will consider non-qualified managers with experience. 
• Visionary Implementer: You are someone who not only understands a vision but possesses the drive and strategic mindset to implement it, turning plans into reality.
• Empathetic & Commercially Minded: You have a deep understanding of patient needs, coupled with a strong commercial acumen to drive practice performance and recommend appropriate solutions.
• Proactive & Autonomous: You are a natural leader with initiative, comfortable running the practice day-to-day with minimal supervision, bringing Ashley's practice goals to life.
• Culture Champion: You will foster a fantastic team atmosphere and embody our philosophies of time, honesty, warmth, and advanced solutions.

If you are an ambitious and results-driven Dispensing OpticianPractice Manager eager to leave your mark on a thriving independent practice, we would love to hear from you.

Click apply below and we will ensure you are contacted as soon as possible by one of our team.