Dispensing Assistant

Why Haine & Smith?

Haine & Smith’s vision is to be the most trusted optician, who goes further than any other in pursuit of providing the best quality eyecare. You will be part of an enthusiastic and friendly team committed to providing patients with excellent personal service and good quality eye wear. . Established in 1975, we are committed to ensuring our staff are motivated and happy in their roles. Our modern practices are often located within attractive rural market towns, where it is not unusual for us to look after three or even four generations of the same family.

• Your birthday off work
• No Sunday or bank holiday working
• Free & regular CPD courses
• Access to Simply Health (claim cashback on healthcare purchases) 
• Retail discounts
• Cycle to work scheme 

We offer a range of benefits designed to support your wellbeing, development, and work-life balance

We are looking for a full-time Dispensing Assistant to join us in delivering outstanding patient care in our Marlborough practice.

Main Responsibilities

• Dispensing spectacles to prescriptions.
• Carrying out collections, adjustments and repairs to spectacles.
• Ensure practice efficiency and compliance with Company procedures.
• Ensure total customer satisfaction with products and services.
• Be an effective motivator, supporting, supervising, training and developing staff.
• Realise the full potential of the practice with regard to patient numbers and sales targets.
• Ensure that the sale and supply of spectacles and Contact Lenses only takes place under the supervision of a registered optician for children under the age of 16 years and those who are registered sight impaired or severely sight impaired.

Personal Specification - Skills, Knowledge and Experience

You will need to be an experienced and competent dispenser for all prescription and lens types. You will also need:

• A Strong background in customer service and commitment to customer care.
• Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams.
• To be able to communicate clearly and concisely, without using jargon or technical language.
• Excellent verbal and written communication skills.
• Listening skills, to ensure you're giving the customer the best advice.
• Sales experience, and the ability to inspire customer loyalty.
• Teamworking skills, and the ability to lead and motivate staff.
• A flexible approach to work and the ability to adapt to change.
• Self-motivation.
• Attention to detail.
• The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion.
• Positive and outgoing.
• Flexibility – able to be flexible on days worked and providing cover to other practices.
• Well-presented and professional.

Click apply below and we will ensure you are contacted as soon as possible by one of our team.