Receptionist

Customer Service Expert - Norville Opticians, Gloucester

We’re proud to be an independent practice where patient care always comes first, and joining us as our new Receptionist means being the first welcome our patients receive each day. You would be part of a team that values clinical freedom, supports your development, and encourages you to bring your personality and expertise to the role.

We offer a welcoming, people first environment where your contributions are heard and your individuality is celebrated. Whether you're looking for the next step in your career or a fresh start in an independent practice that genuinely puts patients and people before numbers, this could be the right place for you.

• Your birthday off work
• No Sunday or bank holiday working
• Access to Simply Health (claim cashback on healthcare purchases) 
• Retail discounts
• Cycle to work scheme 
• Bonus scheme
• Enhanced package for annual leave, sick pay and maternity/paternity 

We offer a range of benefits designed to support your wellbeing, development, and work-life balance.

We are looking for a full-time customer service expert to join us in delivering outstanding patient care. You’ll play a key role in managing administration duties, booking appointments, submitting invoices, pre screening and delivering ongoing care that makes patients feel confident, comfortable, and cared for.

This is a role for someone who genuinely enjoys helping people, our ideal candidate takes pride in offering honest advice, building trust with patients, and being part of a team that delivers a quality service while supporting one another. You’ll have the time, tools, and encouragement to do your job to a high standard, without feeling rushed or pressured. Collaboration is a big part of how we work, so you’ll play a key role in making sure every patient has a smooth, positive experience from start to finish.

You’ll be working with a wide range of frames and lens types, with the chance to get involved in styling consultations, stock selection, or visual merchandising. The practice has a relaxed, friendly feel, and we see a real mix of patients, from long-standing regulars to new families.

As a customer service expert in our practice, you’ll have the opportunity to explore different avenues within the industry and a wider purpose and responsibility within your role, being part of the patient journey from start to finish. You’ll also assist with day to day practice tasks, contribute to the upkeep of displays and equipment, and be a friendly, reliable point of contact for both patients and colleagues. Above all, you’ll bring a genuine interest in people, an eye for detail, and a caring, can do attitude to every part of your day.

Additional Information:

• This role is ideal for someone with previous experience working in optics
• Our frame selection includes Tom Ford, Succinct, Mont Blanc, Lacoste, Blackfin
• We have 3 consulting rooms
• We are a team of 11
• This role requires you to work Saturdays 9-3 
• Our appointment times are 40 minutes
• Working with a highly experienced team 

Click apply below and we will ensure you are contacted as soon as possible by one of our team.