Dispensing Practice Manager

Dispensing Practice Manager Vacancy - Wiltshire (Multi-site role)

At Haine & Smith, we’re more than just an optical practice – we’re a people-first business that values professionalism, care and exceptional service. We are looking for an experienced Dispensing Practice Manager to take responsibility for the day-to-day management of one of our practices, whilst continuing to work hands-on as a dispenser. This is a key role within Haine & Smith. You will be responsible for delivering an exceptional dispensing and patient experience, while leading and developing your team and ensuring the smooth, efficient and
compliant running of the practice. You will work closely with the Partners and Leadership Team to ensure the practice delivers high standards of patient care, customer service and business performance.

Why Join Haine & Smith?
We're proud of our supportive, patient-first culture and our commitment to developing our people. You'll be part of an experienced team that genuinely cares about our patients, our communities and each other. We invest in our people and provide opportunities to develop both professionally and personally. If you're an experienced dispenser who is ready to take the next step into a Dispensing Manager role, we'd love to hear from you.

• Professional fees paid
• Your birthday off work
• No Sunday or bank holiday working
• Free & regular CPD courses
• Access to Westfield Health (claim cashback on healthcare purchases)
• Retail discounts
• Cycle to work scheme 

We offer a range of benefits designed to support your wellbeing, development, and work-life balance.

What You’ll Be Doing

Practice Operations & Patient Experience

• Deliver exceptional patient care and tailored eyewear recommendations across a wide range of prescriptions.

• Manage adjustments, repairs, collections, and overall dispensing in compliance with industry legislation.

• Maintain high practice standards in cleanliness, stock control, health and safety, and daily workflows.

• Collaborate with marketing teams to drive local community initiatives and practice growth.

Leadership & Team Performance

• Lead, motivate, and develop the practice team, fostering a positive working culture.

• Oversee recruitment, appraisals, goal-setting, and ongoing staff training.

• Drive practice KPIs, customer satisfaction, and repeat business while aligning the team with business objectives.

• Partner with the Leadership Team to support ongoing commercial growth.

What We’re Looking For

• Role Requirements: GOC-registered Dispensing Optician OR an experienced Optical Dispenser comfortable dispensing independently across complex prescriptions.

• Leadership & Management: Proven experience managing a team (or strong demonstrable leadership capability) with a track record of meeting business targets.

• Core Skills: Outstanding customer service, strong communication, commercial awareness, and excellent organisational skills.

• Flexibility: Approachable, professional, and willing to support neighboring practice locations when needed.

Click apply below and we will ensure you are contacted as soon as possible by one of our team.